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Channel: Cyan Support New and Updated Knowledgebase Articles
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When will my items ship?

When will my items ship?

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Will Obduction be distributed digitally or will I be able to buy a physical...

Will Obduction be distributed digitally or will I be able to buy a physical disc?

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What is Roadtrip Mode?

What is Roadtrip Mode?

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Why do I have black boxes appearing all over my screen?

 Why do I have black boxes appearing all over my screen and how do I fix this?

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realMyst: Masterpiece Edition - 1.1.2

realMyst: Masterpiece Edition - 1.1.2

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How do I get past the scrolling movie that appears after creating a new...

How do I get past the scrolling movie that appears after creating a new character?

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realMyst: Masterpiece Edition - 2.0

realMyst: Masterpiece Edition - 2.0

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Where can I find installation assistance for the boxed versions of the games...

Where can I find installation assistance for the boxed versions of all the games in the Myst series?

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Is realMyst available on disc or other media?

Q: Is realMyst available on disc or other media?

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Where can I get a refund for my purchase?

Q. Where can I get a refund for my purchase?

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How do I close the Main Menu?

 Q: How do I close the Main Menu?

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How do I turn the flashlight On/Off?

 Q: How do I turn the flashlight On/Off?

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How much does Obduction cost?

 How much does Obduction cost?

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I'm a backer, how do I change my shipping address for physical goods?

I'm a backer, how do I change my shipping address for physical goods?

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What platforms are available?

What platforms are available?

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I did not get my Digital Back Reward! What do I do?

I am a Kickstarter Backer and should have received a Digital Backer Reward. Where is it? 

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I'm stuck at the "Loading" screen. Help?

I've chosen "New Game" or "Load Game" and now I am stuck at the "Loading" screen but I can hear sounds from the game. How do I get into the game? 

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No Code Received?

I backed Obduction but never got my Code to download the game. Where is my Code? 

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I get a "COOKED" error message when I start Obduction.

When I try to play Obduction I get this error message: "The global shader cache file '/Users/yourname/Library/Application...

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Missing video playback

My Videos are missing, or playing blank, what can I do?

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